Customer Service Advisor

Customer Service Advisor

Location: Romford

Salary: £23,000 (Plus excellent bonus and benefit package)

Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed)

Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client’s clients’ and their customers find the right solution to their queries.

Daily Duties:

• Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria.
• Answer incoming call to assist our field agents in dealing with our clients’ customers.
• Assist our clients’ customers with their general queries.
• Make outbound calls to our client’s customers to attempt to establish contact.
• Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
• Liaise directly with our clients to establish the correct resolutions for their customers.
• Manage calls within the company agreed quality framework
• Drive own performance to achieve required