Customer Service Advisor with German or French

Salary: Competitive + bonus

Generous benefits package which includes 25 days holidays, life insurance and maternity/paternity policy

Location: West London (hybrid working)

Permanent, Full-time

Job Ref: SV319001

Language Recruitment Services (LRS) is currently hiring a dedicated & experienced Customer Service Advisor with German or French for a prestigious luxury company.

You will play a pivotal role in ensuring customer satisfaction within European export markets and leverage your German or French language skills and experience in B2B customer support & order management.

Main Duties:

• Efficiently process incoming queries ensuring prompt customer satisfaction.
• Handle incoming calls and emails from clients and process orders.
• Manage complaints and delivery inquiries.
• Provide Support to Field Sales Managers and other team members.
• Utilize web chat for real-time client communication.
• Collaborate with the Commercial Department on stock levels and account departments on credit levels.
• Undertake general office administrative tasks and procedures.
• Offer ad hoc support where needed.

Requirements:

• Fluency in German or French and English
• Proficiency in Microsoft Office.
• Ideally previous customer service or sales admin or export or order processing experience.
• Organised, able to prioritise and work towards deadlines
• Motivated and friendly
• Strong communication skills with excellent telephone manners.
• Able to work independently as well as part of a team

You are a fluent German or French speaker with a background in customer service, customer support, sales administration, sales support, account management, order processing, or a customer-facing role, and you have a keen eye for detail, we invite you to send your CV to discuss this exciting opportunity in further detail. Candidates with experience in export/import departments are also encouraged to apply.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years’ Experience in multilingual recruitment

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.