Customer Service Advisor - Vulnerable Customers

A fantastic opportunity has arisen for a Customer Service Advisor - Repayments (Vulnerable Customers) for a fast-paced role within a well-established company!

My client is looking for someone who has experience in helping vulnerable customers. The repayment planning element of the role can be trained.

Full time, Permanent

Start date - Monday 13th May
Monday – Friday

9:00 - 17:30

£24-27,000 DOE
FULLY REMOTE

Fantastic company benefits

Candidates must be available for the first four weeks from the start date.

My client is looking for the following:-

- Experience in helping vulnerable customers

- Resilient 

- Excellent customer service skills

- Good written and verbal communication skills

- Previous customer service experience

- Work well under pressure

- You will need to be numerical too, as you may sometimes be required to solve calculations and provide customers with accurate calculations

If successful your offer of employment will be subject to references, DBS check, credit check and will need to hold valid right to work documents.

You will be answering incoming calls/making outbound calls to vulnerable customers and some duties will include:

- Repayment planning (training given)

- Answering any customer queries

- Providing calculations such as remaining balance

-Complaints handling

As this is a remote position, you should ensure you have a suitable working environment at home, the company will provide a working from home kit including laptop/headset etc. You just need a decent internet speed.

In return you will receive :

- Fully remote position – no commuting to the office!

- Company bonus scheme - 7.5%

- Starting Annual leave of 25 Days, increasing over service

- Competitive pensions scheme

- Private medical insurance – (salary sacrifice scheme)

- Life Assurance from the first day

- Excellent Employee Assistance Programme
And more!

If this role is suitable for you and you meet the above essential criteria, please click on the apply now button below!