CUSTOMER SERVICE ADVISOR - TEMP ON GOING

| CUSTOMER SERVICE ADVISOR - TEMP ON GOING |

| NG13, NOTTINGHAM |

| £12.00 PER HOUR |

| STARTING ASAP |

| TEMP TO PERM FOR THE RIGHT CANDIDATE |

Job Description:

- Ensuring highest standard of customer service when interacting with customers and members of the public

- Taking customer enquiries by telephone and in person

- To record accurately vehicle information, refer to service histories and effectively follow-up

- Ensuring all customer details are fully up to date

- Working alongside a team of Service Advisors and being responsible for providing a pro-active service to customers requesting to schedule their vehicles in for a service, maintenance or repair work

- Greeting customers in to the service department, liaising with the parts department and workshop controller to chase work in progress

- Keeping customers informed, and gaining authorisation for any additional work to be carried out

- Taking ownership of customer queries and resolving all issues through to your customer’s satisfaction, following the protocols set out by the dealership

Person Specification

- Able to maintain the highest levels of confidentiality, and a strong awareness of GDPR

- Excellent interpersonal and communication skills

- Reliable individual

- Proficient working knowledge of Microsoft office