Customer Service Advisor Spanish Speaking
Customer Service Advisor Spanish Speaking
Red Recruitment is recruiting a Customer Service Advisor (Spanish Speaking) to join a premier Contact Centre outsourcing business who are dedicated to delivering exceptional service to their clients. This role is Monday - Friday on a temporary to permanent basis.
The suitable candidate will have previous customer service experience, Fluent in both Spanish and English and have strong communication skills.
The start date for this position is ASAP.
Benefits and Package for a Customer Success Specialist:
- Salary: £11.53 per hour
- Hours: Monday - Friday, 9am - 5.30pm
- Contract: Temporary to permanent
- Location: Fully Remote
- Start date: ASAP, subject to checks
- Full training will be provided with continuous support week to week
Key Responsibilities of a Customer Success Specialist:
-
- Optimising the onboarding experience for new customers by ensuring timely, accurate onboarding and training.
- Identifying, troubleshooting, and resolving operational issues.
- Escalating complex issues internally while keeping clients informed.
- Enhancing customer satisfaction by consistently exceeding their expectations and providing exceptional support experiences.
- Providing SME support to product and engineering teams.
- Responding to alerts and ensuring system stability.
- Analysing trends and proactively mitigating recurring issues.
- Contributing to availability, problem, change, and knowledge management activities.
- Actively identifying risks and taking appropriate action
Ideal Skills of a Customer Success Specialist:
-
- Fluency in both Spanish and English (Written and spoken).
- Experience with Zendesk, JIRA Service Desk, or similar ITIL-based trouble-ticketing software.
- Familiarity with SAAS and cloud-based technologies.
- Knowledge of the credit card payments industry.
- Understanding of customer service best practices.
- Familiarity with service desk processes and procedures with a basic understanding of IT service management (ITSM) best practices.
If you are interested in this position, please apply now!
Red Recruitment (Business)
Reference: 52276101
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'