Customer Service Advisor Insurance

Insurance Customer Service Advisor

Location: Cheltenham (Hybrid)

Package: £Negotiable + Benefits

Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team.

Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer.

We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines.

The day to day:

• Responding to all incoming enquiries quickly and efficiently
• Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner
• Accurate and timely processing of documentation
• Maintain the customer databases
• Ensure information held is correct and up-to-date
• Renewal of existing business
• Take renewal instructions from customers when received
• Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when required

The rewards:

• A client first environment where the team works together for a common outcome
• Hybrid working after training - 2 days per week in the office
• A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.)
• Ongoing training and development

About you:

• Previous experience in customer-focused roles, ideally within the general insurance industry
• Foundation Insurance Test (FIT) - qualified
• Professional, proactive, positive and "can-do" attitude
• Excellent communication skills, both verbal and written
• Proficient in the use of MS Word, Outlook, Teams and Excel

For more information please apply online or contact Dan Hurley.