Customer Service Advisor - Hyrbid Working

Customer Service Advisor

We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Southampton.

Our client’s Customer Experience team are looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.

Key responsibilities will include:

• Undertake an initial on the spot risk assessment and make quick decision to resolve a call
• Work to set quality standards, targets and service levels
• Maintain accurate records by logging and tracking all calls in the CRM system
• Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work
• Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
• Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary
• Delivering and maintaining team performance targets

Key requirements:

• Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
• Have a strong sense of ownership and take pride in your work
• Be well organized and able to work under pressure
• Have excellent attention to detail
• Have good IT systems knowledge

Benefits:

• 25 days annual leave plus Bank Holidays
• Holiday purchase scheme
• Private medical insurance
• Company pension scheme
• Discounts/Cashback/Offers on days out, restaurants, gym memberships, high street shops etc
• Employee discounts on company products
• Long Service Awards

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.