Customer Service Advisor - Hybrid working!

Our client, a leading company in the travel industry, is seeking a passionate and customer-focused individual to join their team as a Customer Service Advisor. As a key member of the Guest Services and Guest Relations teams, you will play a vital role in delivering exceptional customer service to our suite guests throughout their journey.

Responsibilities:

• Maintain the priority telephone line, providing excellent customer service to suite guests and upholding the business's culture.
• Reach out to suite guests through outbound pre-cruise telephone calls, ensuring all calls are logged and summarised.
• Contact guests 72 hours after their return, logging and summarising each call.
• Continuously identify opportunities to improve service for suite guests and implement agreed-upon enhancements.
• Assist with obtaining information for all guests, ensuring compliance.
• Demonstrate a sense of urgency in addressing guest inquiries, adapting and prioritising tasks as needed.
• Communicate effectively with other departments, onboard teams, and external partners.
• Perform any additional tasks or duties as required by the organisation.

Key Attributes:

• Proven experience in customer service, preferably within the travel industry.
• Excellent written and spoken English, with strong communication skills and a friendly demeanour.
• Proficient in written correspondence for guests, with strong letter writing skills.
• Discretion and an understanding of handling confidential issues.
• Familiarity with communication-based software packages.

Additional Information:

• The initial eight weeks will involve training within the Guest Services and Guest Relations Team.
• The working week is Monday - Friday, with a combination of office-based and remote work.
• Weekend work may be required and on these occasions, a day of in lieu during the week will be given.
• Office-based work will be in Purfleet, Essex.
• Work hours will be 0900hrs - 1730hrs (Mon-Fri), with weekend hours to be agreed upon in advance.
• 20 days holidays + bank holidays, pension scheme, parking on site and discounted holidays.
• You must be a car driver due to the location of the business.

If you are enthusiastic about delivering exceptional customer service and thrive in a fast-paced environment, our client is eager to hear from you. Join their team as a Customer Service Advisor and embark on an exciting journey of providing unforgettable experiences to suite guests.

Note: Only shortlisted candidates will be contacted. All applications will be handled with strict confidentiality.

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