Customer Service Advisor (German Speaking)

*You need to speak fluent German and have experience in customer Service*

We are currently recruiting on behalf of an award-winning insurance company. Due to significant growth. We are currently looking for experienced, customer service executives who have ideally worked specifically within insurance or at least within financial services. Our client have customers all over the world, and this role would be supporting the German team, and German speaking candidates would be essential.

Key Responsibilities:

• Answer phone calls and respond to customer service and claims enquiries within target timescales and make outgoing calls/correspond in writing, as necessary.
• Utilise database to accurately interpret and communicate data.
• Investigate claims thoroughly to obtain pertinent facts about losses and record claims data information accurately in the database.
• Gather all necessary documents to verify losses.
• Notify insurers of all claims received.
• Arrange for timely repair or replacement of equipment with an approved supplier.
• Arrange for claims payment and investigate potential subrogation and salvage.
• Comply with recommendations made by insurer, and/or internal auditors.
• Resolve customer complaints within target and FCA guidelines, ensuring that we treat customers fairly.
• Maintain weekly and/or monthly productivity and work completed reports as directed.
• Support the wider team through demonstrating our values in work and behaviour and working with the business to achieve goals.

Person Specification:

• Claims processing and negotiation.
• Excellent telephone manner and customer focus
• Excellent organisation/prioritisation skills
• Flexible and adaptable approach
• PC literate and able to use MS Office Applications
• Keyboard accuracy and Excel experience
• German speaking