Customer Service Advisor - Edinburgh Hybrid

Role: Customer Service Advisor
Employment Type: Full-time, Permanent
Work Hours: 35 hours per week, on a rotational basis between Monday and Friday, from 8:00 am to 6:00 pm.
Location: Edinburgh
Salary Range: £21,500 to £23,000 per annum (dependent on experience)
Hybrid Working: Transition to hybrid working model after training period
Start Dates: May and June start dates available

About Us:
Join our esteemed client, a leading provider of business services catering to the dynamic Life and Pensions (L&P) industry. We offer a stimulating environment conducive to skill enhancement and career progression.

Key Responsibilities:

• Provide exceptional customer service to clients within the Life and Pensions (L&P) sector.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate effectively with internal teams to ensure seamless service delivery.
• Stay updated with product knowledge and industry developments to better assist customers.
• Uphold company policies and procedures while delivering outstanding service.

Qualifications and Skills:

• Prior experience in a customer service role is highly desirable.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Strong problem-solving skills with a customer-centric approach.
• Proficiency in relevant computer applications.
• Willingness to undergo DBS and Credit Check clearance.

Benefits:

• Competitive salary package with potential for growth.
• Opportunity for hybrid working arrangement post-training.
• Comprehensive training and development programs.
• Access to employee benefits and perks.
• Supportive and collaborative work culture.
• If you are enthusiastic about providing exceptional customer service and are ready to embark on a rewarding career journey, we invite you to apply now and become a part of our dynamic team!

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.