Customer Service Advisor Driver Support Advisor

As a Driver Support Advisor (DSA), you'll be the initial point of contact for customers. Your duties include efficiently managing complaints, handling reports, and, most importantly, assisting customers with their inquiries. This will primarily involve inbound phone calls and emails, and eventually web chat, all aimed at achieving top-notch customer service.

Client Details

Our client's services will provide corporate or personal travel and will tailor a range of mobility solutions to your needs, saving you time and money on every journey and are based in Portsmouth.

Description

The key responsibilities for the Customer Service Advisor (Driver Support Advisor) are:

• Interacting with multiple customers throughout their driver journey.
• Handling help desk queries via phone, email, or future web chat.
• Striving to resolve queries on the first contact.
• Building lasting relationships through open communication.
• Addressing complaints and offering solutions promptly.
• Becoming a strong advocate for our products and services.
• Reviewing customer reports, rectifying errors, and maintaining accurate records.
• Completing basic administrative tasks, such as fuel card management.
• Identifying and implementing business and process improvements.
• Going the extra mile to engage customers and fleet contacts.

Profile

The successful candidate for the Customer Service Advisor (Driver Support Advisor) is someone who with the following:

Essential Skills:

• Exceptional communication and relationship-building skills.
• Strong commitment and engagement with the business.
• Ability to multitask, prioritise, and organise workload effectively.
• Enthusiasm for delivering excellent customer service.
• Advanced problem-solving skills for customer complaints.
• Track record of exceeding call quality and customer satisfaction targets.
• Accurate data entry skills.

Desirable Skills:

• Experience in Contract Hire, Fleet Management, or the motor trade.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Quick learning ability for in-house systems.
• Familiarity with CRM systems and practices.

Key Attributes:

• Comfortable communicating with customers over the phone.
• Can-do attitude with persistence and dedication.
• Ability to handle challenging situations with a positive outlook.
• Goal-oriented, striving to meet SLA and targets.
• Resilient and open to constructive feedback.
• Strong attention to detail and commitment to promises.

Job Offer

The candidate for the Customer Service Advisor (Driver Support Advisor) role will get:

• Competitive starting salary with bonus potential.
• Generous holiday allowance and bank holidays.
• Excellent pension scheme.
• Company Car Scheme after probation.
• Private Medical Cover and Life assurance scheme.
• Retail discounts and well being initiatives.
• Hybrid working policy, including two days working from home per week.