Customer Service Advisor / Contact Centre Agent / Customer Care Representative

Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset.

SALARY: £25,000 - £28,000 per annum + Commission + Benefits

LOCATION: Hybrid Working from Home and the Office in Bath, Somerset

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 Hours per Week, Monday to Saturday (Saturdays are worked on a rota basis with a day off in lieu)

IS THIS YOU?

• Do you have excellent communication and listening skills?

• Have you had previous experience working in an inbound call centre environment?

If the answer is yes to the above, then we would love to hear from you.

We are looking for talented individuals to join our Customer Care Team who as a Customer Service Advisor / Contact Centre Agent / Customer Care Representative who is passionate about putting the customer at the heart of everything they do.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent / Customer Care Representativewith a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office.

Working as the Customer Service Advisor / Customer Care Representative you will be responsible for effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner.

As the Customer Service Advisor / Customer Care Representative you will take ownership of anything from information on products and order updates to complaints, always aiming to resolve first time.

WHO WE ARE

Here at Truespeed we don’t just offer jobs - we offer careers. We’re committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth.

DUTIES

Your duties as a Customer Service Advisor / Customer Care Representative will include:

• Effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner

• Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time

• Improving customer satisfaction by owning a customer query through to resolution

• Taking an active role in complaint resolution with the aim to resolve on first contact

• Booking installations, outlining the process, and answering any queries

• Renewing contracts, ensuring the customer is fully informed of actions taken

• Problem solving and contributing to the improvement of working processes within the team and wider business

• Sharing information with colleagues and updating knowledge management systems

• Any other reasonable duties that may be required from time to time to ensure all our customers have a great experience with Truespeed

CANDIDATE REQUIREMENTS

• Demonstrable experience gained in a high volume B2C customer service centre

• Experience in handling and owning complaints through to resolution and to timescales

• Good working knowledge of Microsoft Office, G-Suite, and Google Analytics

• Ability to simplify complex topics and communicate them clearly with customers

• Confident and professional verbal and written communication

• Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries

• Empathetic and able to relate to a wide-ranging demographic

• Flexible approach and ability to meet deadlines

• Desire to learn and takes initiative to develop professionally

• Excellent time management skills

• Positive can-do attitude

BENEFITS

• Life insurance
• Health care options
• Competitive pension scheme
• Hybrid working
• 25 days holiday plus bank holidays
• Great opportunities for career development
• Onsite parking
• Casual dress
• Commission scheme
• Attractive employee referral scheme

NO AGENCIES PLEASE

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.

JOB REF: AWDO-P12092

This job is being advertised by AWD online on behalf of Truespeed Communications Ltd