Customer Service Adviser
Role: Customer Service Adviser
Location: Barnstaple
Salary:£23,410 - £24,897.86 (FTE) per annum depending on experience
Two positions:
Hours: Full Time - 37 hours per week - permanent
Part Time - 22.2 hours per week - fixed term contract (9-12 months maternity cover)
The Role
As a member of the Customer Care Team you will be the first point of contact for customers, ensuring queries (whether by phone, in person, or in writing) are dealt with in a positive, professional and helpful manner. You will be responsible for resolving issues or effectively signposting customers to specialist teams and partner agencies and giving informed guidance on a variety of North Devon Homes services including estate management, repairs, rent enquiries and other housing related matters.
The main responsibilities of the role are:
- To provide our customers with a "one-stop shop" service, endeavouring to resolve their enquiry at a first point of contact
- To pro-actively seek solutions to customer enquiries by communicating with colleagues and contractors
- To use a range of IT packages, ensuring all customer enquiries are fully and accurately recorded
- The ability to remain calm and "diffuse the situation" whilst dealing with a wide range of enquiries.
About You
- You will have a passion for helping people and the ability to stay calm in a crisis
- You will be able to tactfully deal with a wide range of customers
- You will have experience in providing advice and the ability to offer practical solutions to customer enquiries
- You will have experience of working in front line customer service
- You will be a good problem solver and innovative thinker.
Benefits
- 27 days holiday plus bank holidays
- 7% Employer contribution Pension
- Cash Plan of up to £1400 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
The successful candidate will be required to complete a Basic DBS check.
Closing date: Monday, 22 April 2024 - 10:00
Interviews: TBC
Applications must include a completed North Devon Homes application form and supporting statement and CV.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
Reference: 52415309
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