Customer Service Administrator

Title: Temporary Customer Service Administrator

Location: Leatherhead

Hourly Rate: £13.00 - £15.50

Job Type: Temporary

Start Date: Immediate

Job Description:

We are looking for a highly organized and customer-focused individual to join our team as a temporary customer service administrator. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

• Providing administrative support to the customer service team, including data entry and record-keeping.
• Responding to customer queries via phone, email, and chat in a professional and courteous manner.
• Escalating complex queries and issues to relevant departments or senior staff members.
• Managing and resolving customer complaints in a timely and satisfactory manner.
• Generating reports and analyzing customer data to identify trends and areas for improvement.
• Liaising with other departments to ensure customer needs are met.
• Maintaining accurate records of customer interactions and transactions.

Requirements:

• Previous experience working in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure and in a fast-paced environment.
• Experience with data entry and record-keeping.
• Flexibility to work various shifts, including evenings and weekends.
• A positive and enthusiastic attitude towards customer service.
• Immediate availability

If you are interested in this position, please send your CV and apply here.