Customer Service Administrator

Customer Service Administrator

St Albans

£25,000 - £27,000 Depending on Experience + Bonus

Job Description:

The role of Customer Service Administrator involves efficiently managing all customer complaints in a timely manner. Reporting to the Customer Service Team Leader, you will play a crucial part in addressing customer concerns and maintaining high levels of satisfaction. Additionally, you may be involved in various administrative tasks to support office operations.

Key Responsibilities:

• Promptly answer incoming calls and direct them appropriately.
• Respond to customer inquiries in a timely and courteous manner.
• Handle and resolve customer complaints while maintaining accurate records in the CRM system.
• Log all customer interactions and ensure proper documentation.
• Collaborate with Area and Regional Managers to address and resolve complaints effectively.
• Escalate unresolved issues to the relevant teams for further action.
• Monitor and provide feedback on the efficiency of customer service processes.
• Ensure compliance with established procedures.
• Maintain CRM database and attach relevant correspondence.

Additional Duties:

• Welcome and assist guests, offering refreshments as needed.
• Manage meeting room bookings and ensure rooms are clean and stocked.
• Provide support to other Company Administrators during busy periods or when covering for annual leave.

Benefits:

• 22 days holiday plus bank holidays, increasing with length of service.
• Company pension
• Life insurance (x4 base salary)
• Private medical insurance
• Company events
• Free parking

This role requires strong communication skills, attention to detail, and the ability to multitask effectively. If you're passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply.