Customer Service Administrator

• Salary: £22,310 per annum + Excellent Benefits
• Location: Bradford, West Yorkshire (Hybrid working system)
• Job Type: Full-time

We are currently seeking a Customer Service Administrator to join one of our prestigious clients in Bradford. This role offers a hybrid working system and a competitive salary with an extensive benefits package. If you are passionate about providing top-notch customer service and are looking for a role that allows for work-life balance, we encourage you to apply.

Day to Day of the role:

• Process all claims proactively, efficiently, and in accordance with company policy.
• Keep consumers informed of the status of their contacts, ensuring clear communication and accurate recording of customer journeys.
• Respond to enquiries received through various channels, adhering to company policy and product terms and conditions.
• Escalate issues beyond the scope of the job description to the relevant manager immediately.
• Maintain a consistent focus on consumer experience and outcomes.
• Deal with queries from within the business and the wider group, providing a high level of service.
• Capture contact data accurately for future insight and seamless customer journeys.
• Display role model behaviours within the workplace and during work-related activities.
• Adhere to all regulatory and business processes, such as FCA regulations and GDPR requirements.
• Keep all assigned property in good working order and report any faults promptly.
• Engage in department activities to drive future improvements.

Required Skills & Qualifications:

• Previous customer service experience is preferable but not essential
• Good verbal and written communication skills
• Ability to fit within our company values of excellence, integrity, innovation, responsibility, inclusion, and teamwork
• Openness to a culture of celebration and change, with the ability to adapt
• No set qualifications required

Benefits:

• 25 days base holiday (plus bank holidays) with the option to buy 5 more or carry them over
• Gym membership discounts through Gym Flex
• Free flu vouchers in winter, Christmas voucher, and free eye tests every 2 years
• Cycle to work scheme and a £625 bonus for referring a friend
• Weekend reward scheme and a company party in September with free food and drink
• Bank holidays closed and hybrid working after 12 weeks with performance-based KPIs
• Excellent pension match benefits and private healthcare with Bupa
• Discounts at local retail outlets and opportunities to win tickets to events
• Free parking onsite