Customer Service Administrator

Due to our continued growth we require an additional Customer Service Administrator as part of our Trade Counter to join our busy site in Camberley. Working Mon to Fri with free parking working as part of our busy and friendly team who cover the trade counter customer orders received face to face, via email or over the phone. You will be processing the orders whilst liaising with customers directly in person and via phone/email and also assisting our onsite warehouse team with customer stock orders. The role would suit candidates with previous customer service, retail, hospitality, trade counter or similar experience gained within a role that requires administration and customer service.
We are a well-established and successful organisation offering free parking and a friendly and professional working environment. This is a busy but rewarding role working for a professional and well-respected company who can offer a role that involves customer service, administration and client liaison both over the phone and in person plus some assistance to our stock teams when necessary. No two days are the same and you will not be stuck behind a desk all day!
Main Responsibilities and Duties:
• Inputting orders into the system.
• Manage customer queries either front facing or via email/phone
• Liaising with existing customers as well as the Account managers with any updates on orders or stock.
• Ordering of products and chasing deliveries
• Raise/follow up Purchase Orders for Suppliers
• Send out pro-forma invoices and receipts as required
• Assisting with customer quotes, sending them out as well as following up
• Arranging of deliveries, making sure the correct information in recorded onto the systems
• Maintain kitchen supplies and ensure that the Depot is clean, tidy, and safe
• Label, replenish and update all stock on a regular basis
• Assist with the picking and packing of deliveries/orders
• Load/unload deliveries of stock and booking this stock in and out
• Assist with Stock Take
In return we can offer a friendly team environment, modern office and warehouse facilities and the opportunity to secure a permanent role with a stable and successful company. You must be happy to work within a small team, have excellent Customer Service skills front facing as well as over the telephone, have good PC skills including Word & Excel and muck in where required to assist with our warehouse and stock duties.
Please submit your CV asap for immediate consideration as we are keen to get someone started asap.