Customer Service Administrator

This is an excellent opportunity for a Customer Service Administrator to join a business consulting and services business in Jarrow.

In this role, you will be supporting clients throughout the process from initial customer onboarding to certification. You will be able to consistently follow procedures to ensure that each stage of the client’s interaction is documented and that they continued to be moved through the process as smoothly and as efficiently as possible.

Our client pride themselves on putting their customers first, making sure their customers enjoy the experience of working with them. They are looking for an individual who is customer focused, team spirited individual to join their vibrant and fun team.

Responsibilities:

• Customer handling and answering enquires via phone, email, social media and webchat
• Managing the customer journey from inception until certification ensuring each part of the certification process is adhered to.
• Onboarding of new clients against the scheme requirements, including new client application reviews.
• Managing the booking process as needed across the scheme, this involves assessor allocation and coordination of "at location" and remote assessments with customers who may have multiple sites
• Ensuring all data in the CRM is kept up to date as per the process to ensure all information is up to date and tagged accordingly.
• Support New Business Development Executive on applications/leads as and when needed
• Support Marketing Executive as and when needed across campaigns

Experience and skills:

• They have at least 3 year’s experience in a busy office environment
• Able to work across multiple systems such as, Microsoft Applications and CRM systems
• An understanding of the importance of a Quality Management System and processes
• Demonstrate the ability to confidently communicate with internal and external stakeholders
• Confident in customer service handling and telephone enquiries
• Work at a fast pace whilst retaining high quality of work