Customer Service Administrator

Reed is supporting a Global highly successful family ran company based in Flax Bourton, North Somerset, with the recruitment of a Customer Service & Office Administrator on a full time, permanent basis.

Working: Monday to Friday 9am-5pm

Acting as the first point of contact for customers both via telephone and email, leading by example and being an ambassador for the company. Providing high standard of service and care, including dealing with general queries and referring customers to the appropriate person if necessary.

Responsibilities

Answer telephone enquiries and emails received

Assist customers/suppliers

Deal with general queries in a timely, professional, polite and caring/supportive way

Seek guidance and advice from the office team when dealing with complex queries

Promptly deal with/distribute incoming post and info emails

Responsibility for outgoing mail and deliveries

Co-ordinate and assist with regular Health & Safety checks as defined in the company schedule

Maintain company document archive files

Take monthly energy meter readings and submit to supplier

Assist Marketing Manager in preparation of exhibition and event materials, including arranging logistics, then unpack, check and store materials on their return

Assist Sales Director with the fleet car insurance policy, new car purchases and driving licence checks

Monday review of whose where over the next two weeks. Discuss potential cover required with the team. Book meeting rooms and hospitality as required, this may include arranging travel and dealing with associated payments & required documentation

Manage company calendar – advising colleagues of required tasks.  Report any delays or non-completion

Maintain office supplies and required replenishments

Complete and submit Northern Ireland TSS declarations for all orders dispatched

Management of live and dummy samples in the office

Investigate and manage credit claim requests

Download data from 3PL’s and Wholesalers for upload to stock management system

Run the Daily Sales report each morning and distribute to the Sales Team

Receipt and processing of enquiries, reports and customer complaints

Running regular reports and updating records for management and for the Operations Supervisor

Skills and experience required

Administration and customer service experience

Competent in Excel and data entry and creating and managing reports  

Any experience of ERP or CRM systems

High attention to detail

Excellent communication and Interpersonal Skills

Benefits

Holiday of 25 days.

Company Pension Scheme

Life Cover

Health cash plan

Free onsite parking