Customer Service Administrator

Administrator – Client Services

Job Type: Full Time, Permanent

Location: Redhill, Surrey

Working Hours: 37.5 hours per week, Monday to Friday

Salary: £22,500 - £25,000 per annum depending on experience

Benefits

• Holidays 22 days plus bank holidays
• Discretionary bonus
• Access to Pension scheme

Our client is a long-established international consultancy working with large, multi-site clients. They are seeking a driven and enthusiastic individual for their invoice validation service.

The Role –

As an integral part of their operations, you will work in a small specialist group providing an exceptional service reviewing and correcting queries raised on supplier invoices for major clients. The role will include:

• Monitor Supplier billing files on a monthly basis to ensure all energy invoices are received on time and in full.
• Perform final invoice validation checks to make sure all invoices are correct before payment files are produced and sent to the customer.
• Investigate reasons for failed invoices by actively managing all mis – matches identified
• Raise and log all queries that are identified with the supplier and manage the queries through to resolution
• Produce payment files to send to the client within the agreed SLA for the client to be able to make payment on time.
• Run monthly data reports
• Collaborating with Other Departments – Effective communication with various departments such, energy consultants, administration and finance is crucial. This collaboration ensures accurate billing and assists with resolving any discrepancies.

Key Skills and Experience –

• A strong customer service ethos.
• Good written and verbal communication skills.
• Ability to work under pressure and manage multiple deadlines

• Computer literate in MS office (especially excel)
• Demonstrated ability to organise and prioritise work efficiently under deadlines.
• Team – player you enjoy working closely with other de – apartments.
• An eye for detail and the ability to prioritise work and initiative are vital elements of this role.
• On the job training in our systems will be provided.
  
  

This is an important administrative role and, for the right person, may lead to other opportunities within the Company.