Customer Service Administrator

Job Title: Customer Service Representative  
Salary: £22,000-£24,000
Location: Stevenage
Contract: Permanent
Hours: Monday to Friday 9-5pm

Company Profile:
 
Our client based in Stevenage have recently moved into brand new offices and are looking to expand their team. They are looking for a Customer Service Representative who will be the first point of contact to their client base. This is a great opportunity for someone looking for a step up in their career.
 
Skills Required:
·Clear communication skills both written and verbal
·Microsoft Software e.g Word and Excel
·Strong attention to detail
·Self motivated and flexible
·Understanding of customer needs
 
Responsibilities:
·Provide an excellent level of customer service support to our broad customer base.
·Work alongside Account Managers to ensure customer needs are met
·Processing customer orders
·Handle inbound and outbound calls
·Manage customer complaints and escalate where necessary
·Ensure deliveries are scheduled and customers updated
·Finding opportunities to upsell
·Identify leads and passing to business development team
 
Benefits:
·25 days annual leave entitlement plus 8 days bank holidays
·Pension scheme
·Subsidised Private medical health cover
·Annual pay reviews
·Free on site parking
 
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
 
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