Customer Service Administrator

Customer Service Administrator

Work from Home- Nr Newbury

£29,000 per year

Our client is a membership organisation, providing mindset confidence and goal setting support to business owners and entrepreneurs who are growing their businesses.

As they build and expand their membership community, they are working with us here at Better People to source a full time Member Support Administrator

This role supports members and the overall team with general customer service,  member support calls,  and some general ad hoc admin tasks

Hours of work will be 37 hrs per week starting at 9.00 finishing at 5.30 and being available to travel to Newbury once a month for team meetings

The Job -The purpose of the Customer Support Administrator role is to support members with onboarding when they join, to maintain awareness of members wellbeing. You will also be reaching out to lapsed members, facilitating online meetings and writing up member feedback reports.

This role is for someone who wants to work independently, be part of a team and most importantly who really wants to be part of this amazing business community and who loves talking to people.

Ideal candidates for this role will be/have:

• Experienced in a customer facing business support role.
• Experienced in people focussed role, speaking and listening to customers
• Experience in a learning and development setting (advantage not essential)
• Great influencing skills and be able to speak credibly and show understanding.
• Intuitive empathetic and quick to learn.
• Good business writing skills
• Responsible, able to take ownership of the role and know when to involve others
• Able to write succinct and accurate reports.
• MS Office skills  and quick to learn new tech
• Own transport and living within one hours‘ drive of Newbury for monthly training and team meetings

This is an interesting and varied role where you will speak to a wide range of business people from different fields and professions.

You will be working from home, managing your own workload whilst being part of an inspiring, happy and motivated team.

We can offer some flexibility around family etc but there will be occasional out of hours work to attend evening events on line or in person.

If you think you have some or all of the skills required, please apply/contact us today.

Better People Ltd is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. By applying you will register as a candidate with Better People Ltd. Our Privacy Policy on our website explains how we will use your information. Our clients are only able to offer employment to candidates who are fully eligible to work in the UK and cannot offer work visas/sponsorship etc.