Customer Service Administrator

Customer Service Administrator / Dartford / c£24000 per annum

As a Customer Service Representative, you will play a crucial role in ensuring the smooth operation of our customer service department. Your responsibilities will include processing orders, preparing documentation for dispatch, invoicing customers, and liaising with couriers. Additionally, you'll be responsible for maintaining compliance with company policies.

Key Responsibilities:

• Process orders and prepare internal order files and quotations
• Organise documentation for dispatch and coordinate with couriers
• Invoice customers and ensure all relevant documentation is accurately recorded
• Maintain compliance with GMP, ISO, Quality Assurance, and Health & Safety policies
• Provide outstanding customer service by answering inquiries and resolving issues promptly
• Perform administrative tasks such as photocopying, faxing, and arranging courier services
• Stand-in for other members of the Customer Service Group when necessary
• Collaborate with the Project Manager to fulfil additional duties as required

Requirements:

• Proficiency in Microsoft 365
• Experience in office administration is desirable
• Strong communication skills and a customer-centric approach
• Knowledge of Good Manufacturing Practices (GMP) and Health & Safety protocols
• Ability to multitask and work efficiently in a team environment
• Attention to detail and strong organisational skills

This is a 6 month temporary contract with the potential to extend- site based in Dartford
Monday to Friday 8.30am to 5pm

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.