Customer Service Administrator

Are you currently looking for a varied and fast paced role within Customer Service?

Would you be excited by the prospect of working for an ambitious, family run company? Are you seeking an opportunity for self-development?

Our client based near Brentford are seeking a customer focused individual to join them at their head office to be the face of the company.

Please note: Due to the location, you will need your own mode of transport!

Job title: Customer Service Administrator

Salary: £24k - £26k

Hours: 40 hours per week, Mon - Fri, 08:30 - 17:00

Location: Brentford, Office based

Role type: Full time, Permanent

Responsibilities of a Customer Service Administrator:

• Be the first point of contact, greeting all visitors
• Answer all incoming calls and emails
• Deal with all post and couriers
• Open and close the reception area
• Manage security and access control
• Work closely with the facilities coordinator
• Support the facilities team with the in-house ticketing systems, allocating jobs across whole business (21 sites)
• Process invoices
• Obtain quotes
• General reception duties, i.e. manage stationary, always keep reception tidy
• Ad hoc duties as required

Desirable:

• Keen interest in personal career development
• Ability to work independently and as part of a team
• Strong communication
• IT literate
• Attention to detail
• Customer service experience