Customer Service Administrator

A new opening for a Customer Service Administrator. The Customer Service Administrator role involves working closely with Marketing and Sales, collaborating with various departments to ensure seamless customer experiences through providing administrative support.

• Salary: £26,000
• 37 hours
• Hybrid working
• 25 days holiday increasing with length of service
• Excellent benefits: Perkbox, cycle to work scheme, employee of the month, optical care, up to 9% employer contribution to pension, and social events

Customer Service Administrator responsibilities:

• Providing exceptional service to our customers throughout their journey
• Handling customer orders and coordinating with internal departments for smooth order fulfilment
• Responding to customer enquiries promptly and providing necessary updates on orders, deliveries, and invoices
• Distributing invoices, tracking numbers, order acknowledgements and order confirmations to customers, ensuring that the customer is up to date with their orders
• Contacting courier companies via live chat, telephone, and email to rectify any problems with on-hold shipments
• Generating and coordinating necessary documents for shipping
• Assisting with CRM management, general administrative tasks, and collaborating with other departments during peak periods
• Contacting customers post-delivery to gather feedback
• Sending relevant information to customers in support of marketing or sales campaigns
• Working closely with the sales team to support sales forecasting and reporting
• Engaging in weekly meetings to showcase and portray ideas to improve the customer’s satisfaction within the order process

Customer Service Administrator skills/competencies:

• Experience within a similar shipping/office-based customer service role
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office programs including Word, Excel, and Teams

Apply today!