Customer Service Administrator

About us

Mauser MDL is an independent SBU that is part of a global group - MAUSER. We are fast-paced, customer-centric, and supportive and our goal is to create a driven workforce as this is the key to a successful business. We want people who care. We have the flexibility of a small company but backing a much larger business; which is ideal for growth. We are looking to grow our team to continue this growth and become the best in the business.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities

Customer Service Advisor

Job Description:

The Customer Service advisor will be responsible for ensuring that Mauser MDL’s customers are satisfied with our products and services. You will be responsible for the day-to-day operations of customer service and will answer calls, resolve customer issues, and provide solutions to customer complaints. You will also be responsible for developing and maintaining relationships with existing and prospective customers. The Customer Service Team Lead will report to the General Manager.

Job Requirements:

·Excellent communication skills - both written and verbal
·Ability to multi-task, prioritize, and manage time effectively
·Able to work independently as well as in a team environment
·Able to take initiative, have initiative is a must, but if it’s asked it’s yours to give it away)
·Self-motivated, self-starter, problem solver, goal-oriented, proactive, results oriented, team player.

This role is ideal for someone seeking a varied, busy, and rewarding role that offers constant opportunities for development within a commercial setting. The role is based on a site that opens Monday to Friday 8:30-5:30 and Friday 8:30 5:00, salary will be negotiable and based on prior experience. Hours can be agreed at the interview stage.

The candidate must have strong computer skills, working primarily in SAGE50 Accounts, Excel, PowerPoint and Outlook.

Daily tasks may include but are not limited to....

• Maintaining of all customer service processes and procedures within the business.
• Working with site supervisors to agree on orders. Ensuring customers are kept up to date at all times.
• Ensure planners through Sage are managed and controlled properly.
• Weekly orders to our sister company - managing time scales and ensuring we have the raw material needed to complete our orders.
• Helping move away from a paper-driven process to paperless.
• Processing customer orders.
• Booking in of deliveries on sage,
• Stock control a management through sages/excel
• Processing Non Conformances
• Dealing with visitors.
• Raising purchase orders on sage for traded goods
• Stock takes for general office items
• Working with the sales team to develop the business.
• Maintaining SAGE supplier and product records.
• Managing the business purchasing process ensuring all processes and paperwork are adhered.
• Learning to cover transport and collections role for holiday cover.

We are looking for....

• Someone who can multi task and think outside the box. Bring solutions to the table when problems arise.
• Self motivation - someone who wants to work with the business's best interests and for this we like to look after our staff.
• Excellent telephone skills - we are not a fan of emails to our customers!
• Must have an eye for detail and understand the importance of following a process.
• B2B customer service experience - confidence - professional - organised.
• General business acumen.
• Good attention to detail.
• Ability to follow policies and procedures.
• Managerial skills.
• Excellent time and attendance.

This position will also be responsible for a number of reports. Managing your time and checking paperwork will be a crucial element of your job and so you must feel comfortable in sending reports on for senior management to review.

Required:

• SAGE50 experience
• Excellent Communicaiton skills by phone and email.
• Good Communication
• Good People skills

Work remotely

• No

Required skills

Job Type: Full-time

Pay: £26,500.00-£28,500.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Experience:

• Customer service: 3 years (required)
• B2B: 3 years (required)

Work Location: In person