Customer Service Administrator

Customer Service Administrator

Start Date: ASAP
Duration: Ongoing
Location: Central Winchester
Pay: £11.44 per hour
Perk: Free parking

Are you a people person with a knack for problem-solving? Are you looking for a dynamic role where no two days are the same? If so, we have an exciting opportunity for you to join our team as a Customer Service Administrator in the heart of Winchester.

About The Role: A small but vital part of a larger organisation committed to providing exceptional service to their customers. The team thrives on collaboration, professionalism, and a dedication to excellence.

The Role: As a Customer Service Administrator, you will be instrumental in ensuring our customers receive the support they need. Your responsibilities will include:

• Answering Calls: You will be the first point of contact for our customers, responding to their enquiries promptly and courteously. Your ability to listen attentively and address their needs effectively will be key.
• Message Taking: Taking detailed messages and accurately relaying information to the appropriate team members is crucial to our operations. Your attention to detail and organisational skills will ensure nothing falls through the cracks.
• Building Rapport: Establishing a positive rapport with our customers is essential for fostering trust and satisfaction. Your friendly demeanor and empathy will leave a lasting impression.
• Reactive Work: Adapting to changing circumstances and addressing issues as they arise is a core aspect of the role. Your ability to think on your feet and remain calm under pressure will be invaluable.
• Computer Proficiency: Working with basic computer systems, including the MS Office suite and our internal CRM system, will be part of your daily routine. Your familiarity with these tools will streamline your tasks and enhance productivity.
• Seeking Assistance: Knowing when to ask questions and seek help demonstrates initiative and a commitment to continuous improvement. You'll have the support of your supervisor and the entire team whenever you need it.
• Handling Challenging Situations: Dealing with sensitive and occasionally challenging customers requires tact, patience, and resilience. Your ability to navigate these interactions professionally will be essential to maintaining our reputation for excellence.

Training and Support: We understand that starting a new role can be daunting, which is why we provide comprehensive training and ongoing support. Your supervisor will be readily available to offer guidance and assistance whenever you need it, ensuring you feel confident and capable in your role.

Benefits: In addition to a competitive hourly wage of £11.44, we offer free parking, making your commute hassle-free. You'll also have the opportunity to work in a supportive environment where your contributions are valued and recognised.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.