Customer Service Administrator

We are pleased to be recruiting for a Customer Service Administrator to join a growing business based in Chesham.

This is a permanent, full-time opportunity to join a supportive, fast-paced company. If you have a passion or thrive within a customer service environment, then this could be the perfect opportunity for you!

We are ideally looking for candidates with customer service experience, who have an excellent telephone manner.

This is a Monday to Friday position, hours are 9am to 5pm with a 1-hour lunch break. This role is fully office-based. The company offer a number of fantastic benefits including an excellent bonus opportunity per quarter based on sales targets, 25 days holiday, free parking on site, excellent pension scheme plus many more.

This role is paying up to £28,000 depending on candidate experience.

Duties include:

• Manage inbound calls.
• Confirming prices, stock availability and deliveries.
• Process incoming orders.
• Raise quotations when requested.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers and the external sales team through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team KPI's and targets.
• Handle customer complaints, providing appropriate solutions and alternatives.
• Keep records of customer interactions.
• Ensure all correct information is sent for orders to be fulfilled correctly and on time.

Candidate requirements:

• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Highly computer literate and able to adapt to new systems quickly.
• Good working knowledge of Microsoft Office.
• A strong team player.
• Flexible and keen to learn.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.