Customer Service Administrator

Customer Service Administrator

Full time, Permanent

Up to £28,000 DOE

Are you passionate about delivering outstanding customer service? Our client based in Rugeley is looking for a Customer Service Administrator to become the backbone of our dynamic Customer Service team. This full-time role offers the chance to shine in a customer-centric environment that values proactive problem-solving and relationship-building.

What You’ll Do:

• Be the first point of contact for our customers, providing price quotes, lead times, and responses to inquiries
• Process orders with precision, from phone to email, ensuring seamless integration into our ERP system.
• Tackle customer issues head-on with efficiency and empathy.
• Keep the customer database meticulous and current, because details matter!
• Bridge the gap between Customer Service, Purchasing, and Production to hit delivery goals.
• Reach out and touch base with our customers, both old and new, to build new and touch on past relationships

Who You Are:

• A detail-oriented individual who thrives in a team but can also take the reins when needed.
• Self-driven, with a proactive mindset that turns challenges into opportunities.
• A multitasking maestro with interpersonal skills that can build bridges and close deals.
• A knack for the MS Office suite and an ear for effective communication.

Why Join?

• Immerse yourself in a role that’s all about customer satisfaction and growth.
• Collaborate with a team that’s as supportive as it is high-performing.
• Embrace opportunities for professional development that will take your skills to the next level.

Ready to make an impact where it counts? Apply now by sending your CV that showcases your experience and your enthusiasm for customer service excellence.