Customer Service Administrator

Customer Service Administrator

Orpington, Kent

£23,052- £26,000 per annum + commission earnings

Job Purpose

We seek an experienced Customer Service Administrator to join our expanding, established, and successful Service team.

As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business enquiries.

You will be performing vital customer support as well as administrative duties including dealing with a high volume of phone calls and emails. You will be involved in performing basic resets over the phone, scheduling Engineer’s work, assisting with technical queries, maintenance of orders, providing costings, quotes, stock purchasing, and invoicing.

About you

We are looking for a competent individual who has excellent communication and IT skills. You will be customer focused, articulate, presentable, enthusiastic, well organized, and have great attention to detail. Ideal candidates will come from a fast-paced service provider-based environment.

Responsibilities:

• Point of contact for customers with queries, complaints, feedback, and requests
• Ensuring timely and professional responses to all incoming and outgoing email correspondence
• Diary management of the engineers and allocating of their jobs
• Providing costings and quotes to customers
• Quoting and ordering parts for jobs
• Invoicing
• Updating systems at all times regarding queries and outcomes
• Manage own workload

Skills:

• Being flexible
• Using initiative
• Communication and listening
• Information technology
• Organisation
• Customer service
• Being confident and focused
• Being professional and courteous
• Resolving problems quickly
• Being thorough and analytical

We are offering:

• Competitive salary dependent on experience
• 23 days holiday plus bank holidays, plus 1 day attendance bonus
• Pension scheme
• Onsite / close free car parking
• BUPA Health & Safety and an employee assistance program
• Sick pay scheme
• Staff referral scheme
• Company incentives
• Training and development opportunities
• Hybrid working 1 day per week (after probation)
• Friendly, supportive team environment
• Dress down and Pizza Friday!

Working hours between 8:30 am - 5.00 pm Monday - Friday.

Interviews are available immediately as we are looking for a successful candidate to be in place asap. To be considered for interviews please apply right away!

*Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards