Customer Service Administrator

Exciting Opportunity: Customer Service Administrator Position Available!

Job Title: Customer Service Administrator

Salary: £24,500 per annum

Contract: Permanent, full-time

Location: West Bromwich

Job Overview:
As a Customer Service Administrator, you'll be an integral part of the team, managing the end-to-end customer journey. Acting as the liaison between customer needs and operational execution, you'll ensure seamless coordination of orders, deliveries, and post-sales support.

Responsibilities and Duties:

• Process customer orders promptly and accurately, minimising errors and ensuring customer satisfaction
• Build and maintain strong customer relationships through proactive communication and exceptional service
• Resolve customer inquiries and issues efficiently, escalating complex cases as needed
• Handle inbound calls professionally, providing timely and accurate information to customers
• Assist with internal communication by updating records

Qualifications & Skills:

• Prior experience in customer service
• Strong attention to detail and ability to handle multiple tasks efficiently
• Excellent communication skills, both verbal and written
• Ability to remain calm and professional under pressure
• Proficient in time management and organisational skills
• Eagerness to learn and adapt to new challenges

How to Apply:
Don't miss out on this fantastic opportunity to join a thriving company, apply now by sending your CV. We're excited to hear from you!

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.