Customer Service Administrator

Description

Our client who is based in Sawston is looking for a full time Customer Service Administrator to join their busy Customer Service team.

This is a split role being 60% Customer Service and 40% Logistics and candidates will need to have some previous experience in both.

The ideal candidate will have previous experience working within a Customer Service environment. This is a lovely, varied role where you will be able to utilise your strong administrative skills. You will be a confident communicator as you will be liaising with customers both in person and on the telephone and excellent organisational skills are a must as is good MS Office knowledge.

Responsibilities

• Communicating over the phone, via emails and in person
• Requesting and processing payments
• Scheduling collections from main warehouse and showrooms, ensuring the relevant calendar is up to date and raising despatch notes (if required)
• Scheduling deliveries
• Liaising with various departments including Warehouse, Transport and Accounts and routing of 1 3.5T delivery vehicle as well as the suppliers to ensure direct deliveries and/ or bespoke installations are scheduled in line with the customer's requirements
• Occasionally advising customers of products delays which are likely to affect their expected delivery date
• Ensuring correct inputting of payment confirmation onto the customer’s order
• Working closely with transport team, accounts department and warehouse team ensuring everything is in place

Other details

• Full time
• Permanent
• 20 days paid holiday plus 8 bank holidays
• Company pension
• Healthcare plan
• Sales based bonus scheme