Customer Service Administrator

The Customer Service Administrator position requires a committed individual who thrives in a team environment. The role involves ensuring our customers receive the best service possible and assisting with all property-related enquiries.

Client Details

Our client is a reputable company based in Uckfield, committed to providing excellent customer service and innovative solutions to their clients.

Description

Responsibilities for a Customer Service Administrator

• Manage and resolve customer inquiries in a timely and professional manner.
• Coordinate with different departments to assist customers with their requests.
• Maintain a high level of product and service knowledge.
• Ensure customer satisfaction by providing excellent customer service.
• Track customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Communicate and collaborate with other internal departments.
• Provide feedback on the efficiency of the customer service process.
• Participate in team meetings and training programs.

Profile

A successful Customer Service Administrator should have:

• Experience in a customer service role.
• Excellent communication skills.
• A strong commitment to customer satisfaction.
• Proficiency in Microsoft Office Suite.
• Ability to work as part of a team.
• Ability to maintain a positive attitude in challenging situations.

Job Offer

• A supportive and professional work environment in Uckfield.
• Opportunity to work with a dedicated team.
• A chance to enhance your skills and grow within the company.