Customer Service Administrator

JOB OVERVIEW

Are you an experienced customer service administrator seeking a new and exciting challenge? We have a fantastic opportunity for a Customer Service Administrator to join a dynamic team in Stockport. This is initially a temporary role, with the potential to become a permanent position.

As a Customer Service Administrator, you will play a crucial role in providing exceptional customer service and administrative support. Your main responsibilities will include:

• Efficiently handling and monitoring customer inquiries
• Arranging collections from customers and suppliers
• Scanning relevant information into the system
• Updating customer assets on the database
• Managing the flow of work within the company's ERP systems
• Processing incoming and outgoing subcontract items
• Supporting logistics and workshops
• Liaising internally with other sites
• Raising purchase requisitions, if required
• Ordering parts for customers
• Managing customer emails, inboxes, and HR staff
• Monitoring and responding to dashboards
• Developing and implementing new terms and processes
• Assisting with stock taking
• Providing support to the calibration laboratory

In addition to the above tasks, there may be occasional additional responsibilities as required. If necessary, training will be provided to ensure you can perform these tasks effectively.

To succeed in this role, our ideal candidate should possess the following qualities:

• Strong attention to detail and IT literacy
• Self-motivation and a team-oriented mindset
• Excellent telephone manner and communication skills
• Proven ability to work independently in a fast-paced environment
• Exceptional organisational skills and the ability to multitask efficiently and meet specific timelines

If you thrive in a busy and demanding environment and have at least 2 years of experience in a similar Customer Service role, we would love to hear from you.

Please note that the salary offered for this position is £23,500pa. Working hours are Monday to Friday from 09:00 to 17:00.

Don't miss out on this exciting opportunity to join a dynamic team and make a difference. Apply now to be considered for this role. We look forward to receiving your application!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.