Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR
CHELTENHAM

£20,000 - £25,000 DOE

Our rapidly expanding Client within the Insurance sector are looking to hire a Customer Service Administrator to join their growing team. You will manage renewals with confidence and accuracy, whilst ensuring a positive client experience. Full training will be given around the renewals process.

BENEFITS

The company offer modern offices with free parking, 25 days paid annual leave (plus Bank Holidays), a contributory Pension Scheme, and more!

RESPONSIBILITIES

As a Customer Service Administrator, you will be

• Providing an excellent level of service, through carefully tailored communication, and meeting clients’ needs
• Managing renewals with confidence and accuracy
• Processing renewals and mid-term adjustments
• Identifying cross and upsell opportunities
• Handling and resolving client queries
• Managing insurer relationships
• Ensuring client insurance needs are met
• Supporting the Claims side of the business during busy periods

REQUIRED EXPERIENCE

To be considered for the role of Customer Service Administrator, you will need

• Experience in an administrative/office-based role, with a strong customer service background
• Agile thinking, with the ability to make decisions quickly and confidently
• To be a strong team player
• Experience within the insurance sector is desirable but not essential
• The willingness and motivation to pass the Cert CII, if not already done so
• Excellent and adaptable communication skills, both written and verbal
• Great organisation and time management skills, with strong attention to detail
• Insurance claims experience desirable

NEXT STEPS

If you’re a charismatic and hardworking individual and would be interested in becoming aCustomer Service Administrator, then apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!