Customer Service Administrator

Posted 26 March by Pertemps Redditch Commercial
Easy Apply
£26,000 - £28,000 per annum
Studley , Warwickshire
Permanent, full-time

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Posted by Pertemps Redditch Commercial
Job Description for Customer Service Administrator:

We are currently recruiting for a growing business who are looking for a customer service administrator to join their team. This position is within a fast paced environment so a pro-active and forward thinking individual is key for this position. You will be the first point of contact for clients, offering an excellent solution focussed service is vital. Strong excel is desired for this position as well as experience on SAP. They also offer excellent benefits such as hybrid working which includes 1-2 days working from home per week. Holidays are 25 days per year plus your birthday off! Bank holiday cover is required, this is organised across the team.

Duties and Responsibilities for Customer Service Administrator:
  • Main point of contact for customers by telephone and email.
  • Handle, resolve and record all customer complaints.
  • Customer and Order management via SAP.
  • Ensure accurate completion of supplier to retailer transactions.
  • Investigate and solve disputes within supplier to retailer transactions.
  • Investigate and solve issues with customer accounts.
  • Complete all administrative tasks to support the customer including.
  • Support Account Managers with administrative tasks such as reporting.
  • Support Assets and Finance departments.
  • Keep Account and Asset Managers updated with any issues.
  • General office management tasks.

Key Skills and Attributes required for Customer Service Administrator:
  • Excellent verbal and written communication.
  • Proficient in Microsoft Office – minimum level of intermediate Excel.
  • Customer Service / Administration experience (1 year +).
  • Logistic / Supply Chain experience (desirable).
  • Experience in SAP (desirable).


The vacancy is full time 8:30-5pm Monday-Friday with a 30 minute break. Hybrid working and bank holiday cover required.  

If you feel you have the relevant skills and experience please click APPLY or send your CV to

Reference: 52371112

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