Customer Service Administrator

Customer Service Administrator Wanted.

Based in Wednesbury.

Temporary to permanent position.

£12.50 per hour

Monday to Friday - 9am to 5pm.

The ideal candidate will:

* Be responsible for providing excellent customer service to the stakeholder customers.

* Possess excellent written and verbal communication skills.

* Effectively plan and organise their time and workload.

* Be a single point of focus for nominated service centres for all purchasing related issues.

* Proactively drive increased levels of service response and contribute initiatives to improve the efficiency of the department.

* Always maintain a positive, empathetic, and professional attitude towards customers.

* Adopt an open and flexible approach the role.

* Understand the Quality Management System, have knowledge of local objectives and procedures appropriate to the role, and knowledge of statutory and local health and safety regulations.

The role:

* Supporting and administering all customer requirements efficiently.

* Managing inbound calls and emails providing product information.

* Dealing with customer quotation requests and transferring to the relevant department.

* Effectively liaise with internal departments to gain information and resolve customer's queries.

* Establishing excellent working relationships as first point of contact.

* Accurately recording customer data and analysing this data for continuous improvement.

* Continually develop your personal skills and knowledge to improve the effectiveness in your role.

If the above sounds of interest, please apply directly to the advert with your most UP TO DATE CV to best demonstrate your relevant experience - Adecco will make every attempt to contact individual applicants however in some cases this may not be possible and therefore we reserve the right to close the advert should sufficient applications be reached. Adecco are an equal opportunities employer and recruitment agency.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.