Customer Service Administrator

Customer Service Administrator

Temporary to Permanent role

Monday to Friday, 9am to 5pm with 30 min lunch

Rushden (office based)

Salary £24,000

Impact Recruitment are looking for a Customer Service Administrator for our client based in Rushden. This role will be supporting the Customer Service Supervisor and will be the first point of contact for customer orders and enquiries.

This is an exciting opportunity to join an established organisation and would suit someone who is a customer focused individual and efficient at resolving queries who enjoys working within a small customer service team.

If you feel you have the requisite experience and skillset, please apply today!

Main Purpose of Customer Service Administrator:

• Answer incoming sales enquiries by phone, CRM and email. This includes taking payments (online banking) and liaising with logistics when needed on delivery or checking directly with Carriers.
• Proactively encouraging customers to have face-to-face demonstrations when necessary.
• Sales Order Processing: inputting UK orders into internal system in line with company's SLAs
• Assist customers with queries on existing orders and deliveries, requesting tracking/ proof of deliveries
• Issue 30 Day Product Returns and arrange DPD collections where required.
• Raise and follow up Quotation's and Proforma's with next day contact to ensure receipt and discuss options available (price/product/delivery).
• Follow up quotations within 48 hours by phone to confirm recipient satisfied with quote.
• Maintain contact records and produce daily reports for CSR Supervisor, including phone calls made and results i.e. demonstrations, RMA's, literature requests etc.
• Produce a weekly report for relevant Private Individual purchases and send Post Sales letter including warranty offer on a weekly basis.
• Send VAT Letters to private customers purchasing as VAT exempt and scan returned document into GP.
• Keep stock up to date and prepare additional embossing when required.
• Co-ordinate confirmed exhibitions, main point of contact, liaise with reps and exhibitor. Provide feedback on day and maintain diaries.
• Provide cover for the Customer Services Supervisor during any absences.

Key experience and skills required for the Customer Service Administrator:

• Previous experience in a customer service or sales administration role is essential.
• Strong administration skills and ability to work well within a small team.
• Good organisation with ability to manage own workload.
• Positive, enthusiastic attitude and approach to work.
• Good working knowledge of MS Office, specifically Excel.

If you have the relevant experience our client is looking for, we would like to hear from you.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.

All responses will be managed in line with the new GDPR regulations.