Customer Service Administrator

Customer Service Administrator

Salary: £11.00 per hour/ £21,450 per annum (rate to increase in April)

Shift pattern: Monday - Friday (37.5 hours per week) weekly rotational shifts: 8am - 4pm/ 9am - 5pm.

Office based in Northampton, Brackmills

Temporary - Permanent

Match Recruitment are recruiting on behalf of their client based in Northampton. You’ll be joining a well established organisation with multiple departments and routes to progression. You’ll be working at their smart Head Office based in Brackmills, this role will be full time - office based.

Summary of role:

Our client works with the NHS and facilitate the delivery of medication directly to their patient’s (UK residents) doors. Alongside this service, they offer additional support to those patients that need extra help administering their medication. This is where this department comes in; our client has field based Nurses that are based across the UK. You’ll call new patients (customers) joining our client that need their first delivery. You’ll then pass onto the field based nurses that will make contact with the patient to arrange the subsequent training visit.

It's important to know you’ll spend a lot of your day on the telephone - calling their patients (who are expecting the call) to book their first delivery. This could be any type of medication they’ve been prescribed by their local GP.

Other responsibilities you’ll have will be working with the existing team to manage nurse referrals and ensure allocation to the correct nurse (based on location, skills sets and availability to treat on the right day).

Whilst this is customer service based, you’ll also have administration responsibilities such as responding to emails, updating their CRM system, completing reports and various data entry tasks.

What’s needed to be considered for this role:

• Ideally previous telephone experience within an office based role - you'll be spending at least half of your day on the telephone speaking with customers (B2C)
• Must have good I.T skills - you’ll be working on their internal system and Microsoft Office (mainly Outlook and Excel).

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.