Customer Service Administrator, Temp

I'm currently recruiting for a Client Services Administrator to join a well-established client in BS1 on a full-time, hybrid, temporary basis (with the possibility for extension). 

The role is to start in the next couple of weeks, with an hourly rate of £13.22.

The hours are 9am-5pm, with flexibility. 

Key responsibilities:

• Resolving complex customer service issues
• Answering incoming phone calls in a timely and professional manner 
• Servicing, filing and organise the mailbox 
• Responding to email queries efficiently 
• Bringing problems to light and preventing their reoccurrence 
• Monitoring accuracy of database information
• Identifying strategies to improve quality of service
• Inputting and filing forms correctly and efficiently
• Assisting on any other strategic projects as required

Key traits:

• Excellent communication and interpersonal skills
• Previous customer service experience 
• Ability to problem-solve 
• Excellent attention to detail both written and oral
• Working knowledge of Microsoft Office Software
• Target driven, with previous experience of working with KPIs

Benefits:

• Access to a medical health plan with level 3 cover for yourself and your children
• Group life insurance of 4x Annual Salary
• Company pension scheme
• Yearly salary review
• Access to mental health first aiders
• Cycle to work scheme