Customer Service Administrator part time

Posted 19 April by Pertemps Cambridge
Easy Apply
£11.44 per hour
Peterborough , Cambridgeshire
Temporary, full-time

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Posted by Pertemps Cambridge
Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough.

Part time Mon to Wed
Hours 8am - 5pm - may be flexible with hours
Weekly pay
Parking on site
Training provided
Maternity cover
Modern spacious offices 

Job summary:  
To supply administrative support to the Customer Services Department and communicate effectively with internal customers. To ensure all documentation is updated. 

You must have previous admin and customer service experience. 

Responsibilities:
  • Answering and handling all internal customer calls appropriately.  ? 
  • Handling all enquiries regarding pricing, missing products, damaged goods, delivery times, etc. These may be via telephone or email. ? 
  • Keeping the customer informed at all times regarding the status of their enquiry.? 
  • Logging all enquiries onto the CRM system.? 
  • Data entry and processing of all orders. This includes, but is not restricted to:? 
  • Call-off orders? 
  • ‘Loose supply’ orders ? 
  • Returns orders ? 
  • Free of charge orders ? 
  • Liaise with other departments to ensure Customer Service objectives are met.? 
  • Escalation of formal complaints.? 
  • Departmental filing as required ? 
  • Ensure all administrative and reporting requirements are met according to Company policies and agreed time frames.? 
  • Ensure all Key Performance Indicator targets are reached across all areas of Customer Service.? 
  • Any other administrative duties as requested by the Customer Services Manager.? 
  • Comply with the Company’s health and safety policy and do your best to ensure the compliance of other parties.? 
  • Follow and adhere to Company procedures and standards of performance.? 
If the above role sounds of interest and you have the relevant skills and experience, please apply today.

Reference: 52506776

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