Customer Service Administrator part time
Posted 19 April by
Pertemps Cambridge
Easy Apply
Part time Mon to Wed
Hours 8am - 5pm - may be flexible with hours
Weekly pay
Parking on site
Training provided
Maternity cover
Modern spacious offices
Job summary:
To supply administrative support to the Customer Services Department and communicate effectively with internal customers. To ensure all documentation is updated.
You must have previous admin and customer service experience.
Responsibilities:
- Answering and handling all internal customer calls appropriately. ?
- Handling all enquiries regarding pricing, missing products, damaged goods, delivery times, etc. These may be via telephone or email. ?
- Keeping the customer informed at all times regarding the status of their enquiry.?
- Logging all enquiries onto the CRM system.?
- Data entry and processing of all orders. This includes, but is not restricted to:?
- Call-off orders?
- ‘Loose supply’ orders ?
- Returns orders ?
- Free of charge orders ?
- Liaise with other departments to ensure Customer Service objectives are met.?
- Escalation of formal complaints.?
- Departmental filing as required ?
- Ensure all administrative and reporting requirements are met according to Company policies and agreed time frames.?
- Ensure all Key Performance Indicator targets are reached across all areas of Customer Service.?
- Any other administrative duties as requested by the Customer Services Manager.?
- Comply with the Company’s health and safety policy and do your best to ensure the compliance of other parties.?
- Follow and adhere to Company procedures and standards of performance.?
Reference: 52506776
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