Customer Service Administrator (French speaking)

Customer Service Administrator, Cramlington

£23,000 - £26,000 per annum, excellent benefits

Our client is a market-leading global manufacturing organisation based in Cramlignton and they seek a French speaking customer service administrator to join their thriving e-commerce department. The successful candidate will act as key point of contact for customer enquiries across multiple channels.

Responsibilities

• Act as key contact for Customer Accounts and their queries
• Respond to telephone and email enquiries
• Provide customers with updates on invoice delivery queries and liaise with third parties to ensure timely delivery
• Issue refunds and returns with accuracy
• Liaise with logistic providers to ensure smooth shipping and transport processes
• Respond to and monitor customer feedback
• Support with all other adhoc administration

Key Criteria

• Experience in a fast-paced customer service environment (essential)
• Fluent in both French and English, written and spoken
• Exceptional attention to detail
• High proficiency in IT packages and competent user of Excel
• Motivated and enthusiastic work ethic
• Ability to work well under pressure and working towards tight deadlines
• Proven background in providing impeccable customer support