Customer Service Account Manager

Kameo Recruitment is delighted to have partnered with a well-established manufacturing company based in Royston to recruit a Customer Service Account Manager (no sales). This is an exciting opportunity to join the Account Management team supporting the team and customers by providing high-performance, sustainable services.

This company offers excellent career progression opportunities throughout the business, working in open-plan spacious offices with lots of natural light, outside picnic area and state of the art equipment.

Duties & Responsibilities of the Customer Service Account Manager (no sales):

• Engage with clients and be their first line of communication, receiving their briefs and liaising with the Estimating and Technical departments to develop their orders to a high level of accuracy.
• Have responsibility for producing additional documentation, such as pricing matrixes.
• Have the initiative to oversee the entire order process, and duly update clients throughout their order cycle.
• Support clients through their order processes with your expert knowledge and advise customers to resolve any issues, a determination to problem-solve is key!
• Build strong relationships with new and existing clients, having an attentive understanding of their requirements, key contacts and what support they will need from you.
• Confidently cross-reference prices for orders against price matrixes to ensure consistency.
• Become more skilled and influence our Continuous Improvement Culture and bring forward ideas for improved efficiencies and innovation.

Requirements for the Customer Service Account Manager (no sales):

• Solid experience in a Customer Service / Sales Administration or Account Management
• Experience of processing customer orders
• Professional and confident with the ability to communicate and guide customers through the entire order process.
• Capable to manage multiple projects and successfully prioritise your workload.
• A technical background would be advantageous
• An eagerness to solve problems and look at challenges with a positive outlook.
• Ensure paperwork is completed accurately and display the confidence to comfortably and accurately discuss any mistakes on customer orders.
• An enthusiasm to work as part of a team, but also be able to use your initiative to work independently.

Salary: Circa £30,000p.a. depending on experience

Hours of Work: Monday to Friday 9am - 5pm with 30 minutes lunch break. 100% office based.

Company Benefits: 21 days holiday raising to 25 after 3 years,companywide bonus scheme & referral programme, employee benefits portal with a strong focus on physical and mental health and wellbeing, onsite parking, and free refreshments.

If you are interested in finding out more about this position, please contact Claudine for a chat or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.