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Customer Satisfaction Analyst

Posted 26 April by Riverside Group
Salary icon £39,137 - £43,150 per annum
Location icon Liverpool , Merseyside

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Job Title: Customer Satisfaction Analyst
Contract Type: Permanent
Salary: £39,136.65- £43,150.38
Working Hours: Full time 35 hours per week
Working Pattern:  Hybrid Monday to Friday
Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Customer Satisfaction Analyst
You will identify opportunities to use data and research to improve Riverside’s customer satisfaction and support business SMEs measure and monitor their KPIs through customer surveys.  Understand and agree key customer research requirements with the relevant business areas and then provide the analysis and recommendations to deliver them.
About you
We are looking for someone with 
  • Experience of using customer survey data to solve business problems and drive improved business performance 
  • Experience presenting research results and recommendations – written and verbal  
  • Knowledge of survey sampling and methodological best practices 
  • Experience of building strong stakeholder relationships.
Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
  • Competitive pay & generous pension 
  • 28 days holidays plus bank holidays 
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.  
Applications may close before the deadline, so please apply early to avoid disappointment.

Reference: 52543445

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