Customer Retention Specialist

Posted 15 April by Pertemps London
Easy Apply
£35,000 per annum
Covent Garden , London
Permanent, full-time

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Posted by Pertemps London
Are you an ambitious individual with customer loyalty or retention experience? Look no further! A leading e-commerce Corporate Services Group based in Covent Garden, London, are expanding their team. With over 500,000 loyal customers and a thriving business, they’re seeking a Customer Retention Specialist to join their growing Corporate Services Group.

About the business:
The business specialises in providing essential corporate services including Company Formation, Address Services, Business Telephony, Company Secretarial, and Serviced Offices. With their Founder/Owner CEO leading the charge, the profitable company is experiencing 20% annual growth. Their commitment to excellence has earned them the highest ratings on Google, Trustpilot, and Facebook.

Key Responsibilities:
As a Customer Retention Specialist, you'll play a crucial role in maximizing retention revenue and enhancing customer satisfaction. Reporting to the Head of Customer Retention, your responsibilities will include:
  • Engaging with customers via phone and email to persuade them to continue their subscriptions.
  • Renewing high-value service subscriptions with expired customers.
  • Minimizing refund payouts by employing robust sales techniques and objection handling skills.
  • Gathering and reporting customer feedback for continuous service improvement.
  • Collaborating with the team to achieve collective targets and deadlines.

Skills and Experience Required:
We're seeking candidates with the following qualifications:
  • Minimum 2 years of sales and customer service experience.
  • Impeccable verbal communication and persuasion skills.
  • Strong attention to detail and self-motivation.
  • Ability to thrive in a fast-paced environment and switch between tasks effortlessly.
  • Proficient in Microsoft Office and computer skills.

Benefits:
  • 25 days of annual leave (increasing to 27 days after 3 years) plus 8 public/bank holidays.
  • Option to purchase up to 5 additional days of annual leave per year.
  • Annual cost of living salary increases.
  • Generous maternity and paternity leave.
  • Pension contribution.
  • Employee loyalty scheme with additional leave and Private Medical Insurance after 3 years.
  • Employee Assistance Programme offering counselling and mental health support.
  • 2 Paid Volunteering Days per year with our charity partner.
  • Cycle to Work Scheme.
  • State-of-the-art, dog-friendly offices with amenities.
  • Free post-work drinks and all-day soft drinks.
  • Free fresh fruit, coffee, and tea.
  • Free Wednesday lunch.

If you're ready to take your sales and retention skills to the next level in a dynamic and supportive environment, click apply now or for further information, contact Lucia Coppock at Pertemps London.

Reference: 52474514

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