Customer Retention Specialist

Customer Retention Specialist

Ashford

£20,000 - £24,000 DOE

Full time Monday to Friday: 9am – 5pm (1 hour for lunch)

Are you looking to kick start a career within Insurance? Do you have previous experience within Customer Service? If YES, then this may the perfect opportunity for you!

My client, a national business who specialise in various areas of Insurance, are looking for a switched on, enthusiastic Customer Retention Specialist to join their team.

If you would like to join a company who invest in their staff’s development and have a low staff turnover rate… then continue reading!

Duties include:

• Building and maintaining relationships
• Dealing with all cancellation requests with the goal to retain customers and where is not possible obtain their consent to quote in the future
• Providing 5-star customer service in all interactions with potential and existing customers
• Proactively contact customers to update information

To be considered for this role, you must have / be:

• Previous customer service experience
• Excellent communication skills, both written and verbally
• Ability to build and maintain strong relationships with others
• A quick learner with a can do attitude
• Highly organised with the ability to juggle multiple priorities
• Knowledge of insurance (Desirable)
• Experience in a retention role (Desirable)
• Competent using IT to include MS Office and CRM systems
• Educated to degree or A Level grade (or equivalent)

The successful candidate will be provided with rigorous training and working within a friendly inclusive team! There are clear progression routes within the company and people who work here tend to stay for a long time due to the company culture and career opportunities!

If you meet the above criteria, please submit an updated CV today for immediate consideration!

This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

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By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!