Customer Retention Manager

Your new company
This well-known and established organisation is seeking a retention manager to join their exciting team to help grow the business and help with their customer experience.
Your new role
You will be responsible for managing a small team of approx. 7 people within customer retentions. You will be providing training and coaching for them to help improve their skillset including soft skills. You will also be responsible for managing the reporting of the team and using software such as Excel and Salesforce. This will be to help analyse customer metrics including customer onboarding, service follow-up, customer dissatisfaction and more. You will also be pivotal in helping improve customer experience and continuously reviewing.
What you'll need to succeed
Your previous experience working in a managerial role will help you succeed. Ideally, you have a technical background which may cover other software, but this is not essential. You are experienced in coaching and leading a team. You have great communication skills along with excellent attention to detail and organisation. You're IT literate and can use Excel well. You are analytical and have experience creating reports, especially in Salesforce and Excel. You're personable and professional and have a great work ethic. You will also be able to access the office in Manchester from Monday - Friday.
What you'll get in return
You will receive an excellent salary of £40,000+ depending on experience. You will be working for a very successful business that is undergoing a great period of growth, meaning a lot of opportunity and development. You will also have access to a great benefits package including 25 days holiday plus bank, a bonus scheme where you can earn up to an extra £20,000 per year, pension, profit share and cash plan schemes and more.
What you need to do now

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