Customer Retention Advisor

Are you looking for a new opportunity, to work within a reputable, award-winning business management organisation? R13 are currently working alongside a fantastic company, who are looking for a highly organised individual to join them as a Customer Retention Advisor. This is a key role with a focus on retaining customers at the cancel/renewal stage, handling potential objects and providing excellent customer service.

Based in a modern, open plan office in an ideal location in Norwich City Centre, this is a full-time, permanent position working 9.00am - 5.00pm (37 hours per week), Monday to Friday. The offered salary for this opportunity is £26,000 per annum with OTE of £35k+.

The company:
This internationally recognised company have been providing business management services within the UK market for over 30 years, and who are now a recognised and trusted provider. As the company continues to grow as part of their impressive expansion plans, it is an exciting time to join.

The Benefits:
5 weeks’ holiday, PLUS birthday and bank holidays, and a holiday purchase scheme, pension, health plan and gym discounts, city centre location and sociable hours.

The day to day:

• Handling customer retention with the aim of ensuring account growth year on year.
• Liaising with customers at the cancel/renewal stage with a focus on retaining these customers.
• Providing any customer feedback to other internal teams in order to improve processes.
• Providing an efficient & high-quality service to customers at all times.

You will have/be:

• Previous customer service experience, with strong written and verbal communication skills.
• Good negotiation, influencing and improvisational skills.
• Experience within a B2B environment.
• A proactive attitude and ability to work in a fast-paced environment.
• Knowledge of CRM software, and experience with Microsoft Office (including word, excel and outlook).
• Strong organisational skills and a good attention to detail.

How to apply

To hear more details about this fantastic opportunity please email your CV to Sean Ferris - Senior Delivery Consultant at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.