Customer Relationship Officer

Job title - Customer Relationship Officer

Location - Hackney, E8

Contract - Temporary ongoing

Hours - Full Time 36

Start Date: ASAP

We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams, and with their residents.

The successful candidate will be at the heart of everything this company does, as customer experience is their top priority. They are looking for an individual who can bring excellent customer service skills to the table, along with the desire to learn and develop in a fast-paced, complex role.

Duties would include:

• Support the complaints team in Building Maintenance
• Provide excellent customer service skills to stakeholders, teams and residents
• Gain vast experience and knowledge of Building Maintenance
• Learn and develop in a fast-paced, complex role
• Work towards this company's vision of being a place for everyone
• Eliminate discrimination and disadvantage caused by social class
• Work towards eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
• Interested in flexible working

Essential criteria and experience:

• Proven experience in a property complaints environment or similar role
• Excellent customer service skills
• Ambitious and hardworking
• Desire to learn and develop in a fast-paced, complex role
• Ability to work with various different stakeholders, teams and residents
• Commitment to eliminating discrimination and disadvantage caused by social class
• Commitment to eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
• Interest in flexible working

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to